Fred Remote Assistance

Remote Assistance

Start Fred Remote Assistance if instructed by your Fred consultant.
Start Remote Assistance

You will be promped to Save or Run (Open) a program called QCRemote.exe. Choose to Run (Open).

Once running you will see a window like the image below

  1. Enter your name and/or the Store Name
  2. Enter a message (Optional)
  3. Click Ask for Help
Your Fred consultant will connect to you shortly afterwards.

Install the Fred Managed Service Agent

Open Install an Agent if instructed by your Fred consultant.
Install an Agent


If you haven't spoken to a Fred consultant yet, please call Fred Help on 1300 731 888 or email

Alternatively you can ask questions or browse tutorials on the Fred Help Centre (registration is required)
Open the Fred Help Centre